Hollywood Video. When one hears those two words they tend to think second place. Why? Because factually, they are second place next to Blockbuster Video here in the states. And usually located next to a Hollywood video (more than not, that is) is a store called GameCrazy, another second place runner up, this time to GameStop. Now, the reasons why Hollywood Video is behind Blockbuster are clear: Blockbuster is just better, plain and simple. Now, for GameCrazy however, something doesn't add up.
To me, GameCrazy seems like the superior store, for more than just one reason. If you haven't read my GameStop review blog post, do so now, so that you can see just how much better GameCrazy, at least to me, is.
And now... The Review:
- Selection: Good, the majority of the time. It's a pity, that like GameStop, GameCrazy has phased out the majority of its older stock. This makes us as collectors unhappy, but doesn't necessarily have to do with selection. In terms of new games and being in stock, they usually are in stock all the time. A solid 4.5/5 in this section.
- Organization/Product Quality: Well, unlike GameStop with their silly 'opened but new games' craziness, the new games are actually new. Organization can be a bit of a problem for the used selection, but the new stuff is usually very tidy. Their used product quality is very good, I have never had a problem with a used game, and they always let me check it before I buy it. If they think that it looks bad, they buff it for me for free, then will test it to make me satisfied. Product Quality and Organization is great, earning 4.5/5.
- Prices: Used prices tend to be very low, and new prices are new prices. Nothing more to say than good prices, and they do have buy 1 get 1 free every so often, and other promotions in that type of vein. I'd say they are pretty darned close to perfect, so a 5/5.
- Customer Service: As I said in Product Quality, they tend to be very good on the whole Customer Service thing. One thing that does annoy me is that they sometimes ask me about their disk protection service ($2.50 or so), and I say no, yet they still charge me for it. Even other times, they won't ask and still charge me for it. That is NOT cool. 3.5/5, due to the issues with charging me for services I specifically do not want.
GameCrazy earns a solid 17.5/20, or 87.5%. GameCrazy is, so far, my favorite chain around where I live. However, Play-n-Trade has recently moved into the area, presenting more competition. I will have to patronize them some to see how well they play into the mix.
Have any of you guys (or gals) ever had a success story with them? Possibly a horrendous one?? Leave a comment, post a blog, or PM me! And keep it on channel 3!!!!